Job: Customer Service Employee

On July 1, 2017, Olivia & Kate opened its boutique doors for the first time in Haarlem's nicest street. Due to great success, our webshop, www.olivia-kate.nl, followed within 3 months. Our webshop is now growing into one of the fastest growing webshops in the Netherlands. Do you want to grow with this success? Then read on!
 
We are hiring!

We are looking for an enthusiastic colleague who is responsible for all customer service questions. You strive for perfect service and enjoy answering customers' burning questions as quickly as possible. You can easily empty a full mailbox and you enjoy making all customers feel satisfied. Do you recognize yourself in this position? Then we are looking for you!

Responsibilities:
Customer service mailboxWeb care social media & chatBack office current affairs resolutionCustomer ratings and reviewsGuarantee 100% customer satisfactionContact person for our warehouseReturns, breakages & exchanges 


Skills:

You can multitask well, set priorities and are solution-orientedYou can plan well, are organized and work in a structured mannerYou are solution-oriented and can guarantee 100% customer satisfactionYou can perform under pressure and are stress-resistantYou are independent, ambitious and a go-getter. You have an enthusiastic character and are easy to talk to. You are flexible and do not have a 9-5 mentality. You like hard work and are not afraid to roll up your sleeves. You are commercially minded, driven and see opportunities everywhere. You are very good in Dutch and English, both spoken and written.
 

Must have:
Minimum education MBOLiving in the Haarlem/Amsterdam area

Information: 
  • Location: Olivia & Kate head office / Haarlem
  • Working hours: 9:00 AM - 5:30 PM
  • Days: 40 hours per week
  • Start date: As soon as possible

    What do we offer:
  • Competitive salary
  • Travel allowance
  • Pension scheme
  • Holiday pay and 25 vacation days per year based on 40 hours per week
  • Generous employee discount 
  • Team outings and lots of fun

Contact us: 
Are you the Olivia & Kate babe we are looking for? Contact us quickly! Send your CV, motivation & photo to vacature@olivia-kate.nl.